Frequently Asked Questions
about SOTERIA

Click on the questions below to see the corresponding answer.

What is most unique about SOTERIA products?

1. Easy to use – no training required, even for children or the elderly. Just throw SOTERIA into the fire!
2. Highly effective in fire extinguishment.
3. Minimalistic and stylish – for the modern home and office.
4. 5 years shelf life – low annual cost.
5. No annual maintenance needed – self-contained extinguisher system, will not rust or leak over time.
6. Eco friendly – non-hazardous, environmentally friendly chemicals.
All of the above are advantages that SOTERIA has over traditional fire extinguishers.

How does SOTERIA Throwable work?

When a fire occurs, Soteria Throwable is thrown directly into the fire. Upon impact, the ampoule will break or shatter, releasing our proprietary Soteria chemicals onto the flames. The chemicals react with the fire to produce extinguishing gases that snuff out the fire and cool down the embers to prevent the fire from reigniting.

For flammable liquid fires like petrol, kerosene, diesel (Class B type), the extinguishing solution suffocates the fire by layering itself on top of the fuel and cutting off the oxygen supply.

How does SOTERIA Kitchen work?

When SOTERIA Kitchen sachet is placed into the fire, it will react to release its contents onto the burning grease or oil. The Soteria Kitchen sachet is engineered to unseal itself quickly without any explosion. The solution will spread itself across the surface of the fuel and suffocate it by cutting off the oxygen supply. The foam that is produced then reacts with the fuel to cool it down and prevent the fire from reigniting

What is the shelf life of SOTERIA Fire Extinguishers?

All Soteria Fire Extinguisher products last for 5 years. Expiration dates are printed on the ampoules/sachets.

How do you dispose of expired SOTERIA products?

For SOTERIA Throwable: Unscrew the cap and puncture the foil seal. Drain the contents of the ampoule into your regular drainage system with ample running water. The contents are harmless. Rinse and dispose of the empty ampoule with your regular trash. Wash your hands thoroughly with soap and water upon coming into contact with the extinguishing solution.

For SOTERIA Kitchen: Puncture the sachet and drain the contents into your regular drainage system with ample running water. The contents are harmless. Dispose of the empty sachet with your regular trash. Wash your hands thoroughly with soap and water upon coming into contact with the extinguishing solution.

Are SOTERIA products bio-degradable?

Yes, they are. The chemical contents of both Soteria Throwable and Soteria Kitchen are classified as Readily Biodegradable according to OECD criteria.

What type of fires can SOTERIA product put out?

Soteria Throwable is capable of extinguishing Class A (Ordinary Combustibles) and Class B (Flammable Liquids) fires. Most homes and office fire are Class A and B type.

Soteria Kitchen is capable of extinguishing cooking oil or grease fires, which are classified as Class F in the EU and Class K in the US.

Are SOTERIA products hazardous to humans?

No. All Soteria products are classified as non-hazardous according to 1999/45/EC classifications.

Can SOTERIA Throwable be used in a building’s water sprinkler system?

No. We do not recommend this to be done as the chemical cannot be stored diluted.

Can SOTERIA Throwable be diluted with water if the fire is wide spread?

Yes, but this is not recommended as an initial fire grows exponentially larger with every passing second. In the event that a diluted solution is required, the mixture must be used immediately and not stored. The effectiveness of the mixture depends on the dilution ratio.

Can SOTERIA Kitchen chemicals be used in a commercial kitchen sprinkler system?

Yes. It can be used in commercial kitchen sprinkler system. It is highly effective. However SOTERIA Kitchen comes in sachets that are convenient for use without the costly overheads that come with the installation of a kitchen sprinkler system.

Where are SOTERIA products manufactured? Are you the manufacturer?

We are the sole manufacturer of all SOTERIA products. All SOTERIA products are manufactured in our production facilities in Melaka, Malaysia.

Does SOTERIA have any test approvals or certificates?

Yes. Please click the 'Certifications' tab above to learn more about certifications for SOTERIA fire extinguishers.

Is approval necessary for importing SOTERIA products?

The international harmonized system code (HS Code) for SOTERIA products is under Chapter 38: Miscellaneous chemical products: HS CODE 381300 - Preparations and Charges for Fire-extinguishers; Charged Fire-extinguishing Grenades.
All countries internationally allows for the import and export under this code.
However you may wish to check with your local Customs and Exercise Department or a local freight forwarding Company in your city to confirm. They will need to know the HS Code given above.
Some countries however may require the importer to bring in some samples for tests to be done by the approved Standards, Quality and Inspection or Testing centers. Each country varies in their requirements. You are encouraged to learn if this is required or merely recommended.

Is local approval necessary to sell SOTERIA products?

Generally, goods that have been cleared for import are also cleared for sale. For small quantities of sample orders, certificates and approvals are normally not necessary.
You may wish to check with your local Customs and Exercise Department. As each country regulatory requirement may be different.
Only when you need to enhance the marketing proposition of SOTERIA, some dealers sends it to the local quality testing centers so they may affix the Quality Marks issued by these centers.
Some dealers also look for the local Fire Department or Civil Defense Authorities to approve or recognize SOTERIA products. This may not be required. However, if their such approval or recognition can be obtained, it will enhance the marketability of SOTERIA in your market. Be aware that some countries forbid such authorities to endorse products.
Some dealers choose to sell SOTERIA to their local government departments (Fire/ Police/Hospitals/ Government buildings). Local regulations may (or may not) require that government procurements can only be for product that has been tested by the approved Quality Standards Centers. If you wish to sell to your local government, you may then consider this.
SOTERIA has been tested and approved by a few internationally recognized Testing Centers.

What certificates or approvals does SOTERIA currently have?

SOTERIA products are tested by MPA Dresden GmbH, Germany. MPA Dresden GmbH is an exceptional, international center of excellent in testing, inspection and certification for fire protection.
SOTERIA propriety chemicals used in the manufacture of SOTERIA Throwable and SOTERIA Kitchen has under gone fire rating tests under EN 3-7: 2004-01+A1 : 2007-08 EU standards and approved as an extinguishing medium under EN 1568-3: 2008 EU standards.
You may want to know more about MPA-Dresden here: http://www.mpa-dresden.de/

SOTERIA products are also tested and approved under EN 1568-3 EU standards and specifications by the Turkish Standards Institute (TSE).
You may want to know more about TSE here: http://global.tse.org.tr/

China National Fire Equipment Quality Supervision and Inspection Center has also tested and approved SOTERIA products for sales throughout China.
You may want to know more about China NFTC here: http://www.xfjyzx.com/ (in Mandarin)

General Directorate of Civil Defense under the Ministry of Interior gave their approval for SOTERIA to be sold throughout the Kingdom of Saudi Arabia.
You may want to know more about The Civil Defense Dept and SASO here: http://www.moi.gov.sa

Malaysia SIRIM-QAS issued Certificate of Conformity for SOTERIA to be exported to Kingdom of Saudi Arabia under technical standard EN3-7 : 2004-01+A1 : 2007-08.
You may want to know more about SIRIM-QAS here: http://www.sirim-qas.com.my/

INTERTEK Group plc is a multinational inspection, product testing and certification company headquartered in London, United Kingdom. INTERTEK has issued a Product Certificate for SOTERIA products under EN 3-7: 2004-01+A1 : 2007-08 EU standards and approved as an extinguishing medium under EN 1568-3: 2008 EU standards.
You may want to know more about INTERTEK here: www.intertek.com

Copies of the test reports and approvals may be inspected on request.

Are reseller opportunities available?

Yes! We are constantly looking for people interested in bringing Soteria products into their respective markets. If you are interested in becoming a reseller or distributor, kindly click here to contact us directly.

What happens to the reseller when an exclusive distributor is appointed?

All resellers in a country will be grouped under the exclusive distributor. They no longer import directly but instead purchase from the exclusive distributor directly.

Will the reseller experience a higher price when an exclusive distributor is appointed?

The relationship we have with our resellers is very important to us. Once an exclusive distributor is appointed, we will ensure that the terms of the agreement are equitable to all resellers within the region. As the manufacturer, we will act for the interest of all involved to ensure a smooth transition.

Can you provide us with technical datasheet?

Yes, the technical datasheet will be sent to you together with your initial order. It is in the form of a MSDS or Material Safety Data Sheet. Our MSDS are prepared in strict compliance with the European standards REACH. SOTERIA products are classified under NDG (Non Dangerous Goods) and are easily imported without hindrance.

What are the international customs tariff codes for SOTERIA products?

All Soteria are shipped under the HS Code 381300 - Preparations and charges for fire-extinguishers; charged fire-extinguishing grenades.

For SOTERIA Throwable, do you have any other sizes beside the 500ml ampoule?

No. We have found the 500ml to be most effective for users. Our research has shown that the design of the ampoule and weight is most appropriate for use by all, including children and the elderly. One ampoule is sufficient for putting out most initial fires.

Can SOTERIA products be produced in our local languages?

Yes. Provided you are an exclusive distributor and meet our production MOQ.

What is the reseller price of SOTERIA products?

We can only quote base on the quantity ordered, the shipping terms and changes to the design (if any). Due to the shelf life, all SOTERIA products are produced to order. This is to ensure that our resellers do not receive aged stock.

How is the product packaged?

These are the commercial packaging SKUs.

Product Code

Name

Description

Paper carton(mm)

Weight

ST10 01 A

SOTERIA THROWABLE

500ml Ampoule X 12 units

400 X 300 X 250

9 kg

ST10 01 C

SOTERIA THROWABLE

500ml Ampoule and Wall Display Case X 12 units

510 X 400 X 245

12 kg

SK10 01

SOTERIA KITCHEN

55ml Sachet in Wall Holder X 100 units

400 X 300 X 250

9 kg

*Special packaging can be discussed if the quantity ordered meets our MOQ.

SOTERIA Throwable is designed to shatter upon impact. How will it affect shipping?

The SOTERIA Throwable Shatteract ampoule is housed in a custom engineered protective-foam holder that has been exhaustively tested. We have not experienced any breakage shipping SOTERIA Throwable internationally.

What are the payment terms?

For orders smaller than USD 50,000, all payment shall be by Telegraphic Transfer (TT). Full prepayment is to be paid into our Company accounts on ordering. The balance is payable before shipment. We accept irrevocable Letters of Credit (LC’s) for substantially larger orders.

When can you ship out after I have placed an order?

Depending on the volume ordered, we normally ship within 1 week. Naturally, larger orders will require more time to produce. For small initial orders we ship out immediately on receipt of payment.